[Orange assistance] Suivi de la question: credit taken instead of internet. fr https://www.orangeassistance.tn/ Tue, 01 Nov 2016 18:30:48 GMT Tue, 01 Nov 2016 18:30:48 GMT answers Conseiller Orange <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonsoir, jammali wahid,<br />Nous vous informons que le solde en question a été débité suite à une connexion à internet puisque à l’heure qu’elle est vous n’aviez pas d’option internet en cours. Nous vous recommandons dés lors d’éviter de vous connecter sans avoir recours à une option. Et merci de bien vouloir désactiver les données mobiles si vous n&#39;utilisez pas internet.</p></div> <div class="body-ft"></div> </div> Tue, 01 Nov 2016 18:30:48 GMT https://www.orangeassistance.tn/questions/1213121-credit-taken-instead-of-internet/answers/2724942 https://www.orangeassistance.tn/questions/1213121-credit-taken-instead-of-internet/answers/2724942 2724942 answer 0 https://www.orangeassistance.tn/users/7334989 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/fe165cf0c7fc0582/avatar_normal.png?3389a2e 1213121 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>on the 27th of october i topped up online 15dinars. i then did 250mb internet for 1dinar. my credit was taken instead of the 250mb internet i bought. i am very angry the people on the phone are no help at all. they are saying i am lying but this is not the first time this has happened. all i want is my credit back. this is the 4th or 5th time in a year this has happened. i gave them a number to call they did not call the right number. i need a solution to this. all my credit was taken and the 25pmb i bought was not touched. its very bad and i want to go to another company</p></div> <div class="body-ft"></div> </div> jammali W. <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>hi the number is 55349481 but please can you call 53814527. it happened on thursday 27th october around 16:44</p></div> <div class="body-ft"></div> </div> Tue, 01 Nov 2016 17:09:13 GMT https://www.orangeassistance.tn/questions/1213121-credit-taken-instead-of-internet/answers/2724879 https://www.orangeassistance.tn/questions/1213121-credit-taken-instead-of-internet/answers/2724879 2724879 answer 0 https://www.orangeassistance.tn/users/8987842 theme-c/avatars/48.png 1213121 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>on the 27th of october i topped up online 15dinars. i then did 250mb internet for 1dinar. my credit was taken instead of the 250mb internet i bought. i am very angry the people on the phone are no help at all. they are saying i am lying but this is not the first time this has happened. all i want is my credit back. this is the 4th or 5th time in a year this has happened. i gave them a number to call they did not call the right number. i need a solution to this. all my credit was taken and the 25pmb i bought was not touched. its very bad and i want to go to another company</p></div> <div class="body-ft"></div> </div> Conseiller Orange <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonsoir, jammali wahid ,<br />Merci de bien vouloir nous communiquer votre numéro ainsi que la date de l&#39;incident que vous réclamez, pour que nous puissions effectuer les vérifications nécessaires.</p></div> <div class="body-ft"></div> </div> Tue, 01 Nov 2016 16:54:24 GMT https://www.orangeassistance.tn/questions/1213121-credit-taken-instead-of-internet/answers/2724863 https://www.orangeassistance.tn/questions/1213121-credit-taken-instead-of-internet/answers/2724863 2724863 answer 0 https://www.orangeassistance.tn/users/7334989 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/fe165cf0c7fc0582/avatar_normal.png?3389a2e 1213121 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>on the 27th of october i topped up online 15dinars. i then did 250mb internet for 1dinar. my credit was taken instead of the 250mb internet i bought. i am very angry the people on the phone are no help at all. they are saying i am lying but this is not the first time this has happened. all i want is my credit back. this is the 4th or 5th time in a year this has happened. i gave them a number to call they did not call the right number. i need a solution to this. all my credit was taken and the 25pmb i bought was not touched. its very bad and i want to go to another company</p></div> <div class="body-ft"></div> </div>